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Privacy Policy

Section Title

PRIVACY Policy POLICY

NuSpace General Contracting
Handyman and Renovation Services

 

 

1. Introduction

NuSpace General Contracting ("NuSpace," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our handyman and renovation services, visit our website, or interact with us through other means.

Please read this Privacy Policy carefully. By using our services or providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services or provide us with any information.

 

 

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Contact Information

We collect personal information that you voluntarily provide to us when you:

  • Request an estimate or consultation

  • Schedule a service appointment

  • Contact us with questions or concerns

  • Sign up for our mailing list or promotional communications

This information may include:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Property address (if different from mailing address)

2.2 Visual Documentation

To provide accurate estimates and complete renovation projects, we collect:

  • Photographs of your property, interior spaces, and specific project areas

  • Videos of spaces requiring work, damage documentation, or project walk-throughs

  • Before, during, and after documentation of completed work

2.3 Location Information

We collect location data to:

  • Schedule service appointments at your property

  • Dispatch technicians to the correct location

  • Calculate travel time and service area coverage

  • Provide accurate estimates based on your geographic location

Location information collected may include:

  • Property address where services are to be performed

  • GPS coordinates (if you use our mobile app or request services through location-enabled devices)

  • Service area and proximity to our business location

2.4 Project and Property Information

We may collect additional information about your project, including:

  • Property type (residential, commercial, etc.)

  • Project scope and description

  • Timeline preferences

  • Budget information

  • Special requirements or accessibility needs

  • Property condition and existing damage documentation

2.5 Payment and Billing Information

When you pay for our services, we may collect:

  • Billing name and address

  • Payment method information (processed securely through third-party payment processors)

  • Purchase history and invoice records

2.6 Communications

We retain records of:

  • Email correspondence

  • Phone call records (date, time, duration)

  • Text messages

  • Notes from in-person consultations

2.7 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on pages

  • Referring website

  • Cookies and similar tracking technologies

 

 

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Provide estimates and quotes based on your project requirements

  • Schedule and complete handyman and renovation services

  • Communicate with you about appointments, project status, and completion

  • Document project progress through photos and videos

  • Navigate to your property using address and location information

3.2 Business Operations

  • Process payments and maintain billing records

  • Maintain customer records for warranty and service history purposes

  • Improve our services based on customer feedback and project data

  • Train our staff using anonymized project examples

  • Quality assurance and work verification

3.3 Marketing and Communications

  • Send promotional materials about our services (with your consent)

  • Share testimonials and before/after photos (with your explicit permission)

  • Provide updates about our business, new services, or special offers

  • Request reviews and feedback about our services

3.4 Legal and Safety

  • Comply with legal obligations and respond to legal requests

  • Protect our rights and enforce our terms of service

  • Ensure safety at job sites through documentation

  • Resolve disputes or investigate complaints

  • Maintain insurance records and documentation

 

 

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers and Contractors

We may share your information with:

  • Subcontractors and technicians who perform work at your property

  • Suppliers and vendors who provide materials for your project

  • Payment processors who handle billing and payment transactions

  • Scheduling and CRM software providers who help us manage appointments

  • Cloud storage providers who host our data securely

4.2 Business Transfers

If NuSpace is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal requests from law enforcement or government authorities

  • Court orders or subpoenas

  • Legal processes or investigations

  • Protection of our rights, property, or safety, or that of others

4.4 With Your Consent

We may share your information, including photos and videos of your completed project:

  • For marketing purposes (testimonials, case studies, before/after galleries) - only with your explicit written consent

  • On social media or our website - only with your permission

  • In promotional materials - only after obtaining your approval

You have the right to revoke consent at any time by contacting us at [contact information].

4.5 Aggregated or Anonymized Data

We may share aggregated or anonymized data that cannot be used to identify you with:

  • Industry partners

  • Marketing agencies

  • Business analysts

  • Public forums or publications

 

 

5. Photo and Video Usage Rights

5.1 Project Documentation

Photos and videos taken during the course of providing services are primarily used for:

  • Project documentation and records

  • Quality control and completion verification

  • Insurance and warranty purposes

  • Internal training and reference

5.2 Marketing and Promotional Use

We will NEVER use your photos or videos for marketing purposes without your explicit written consent.

If you grant permission for us to use visual documentation for marketing:

  • You will sign a separate Photo/Video Release Form

  • You can specify restrictions (e.g., exterior only, no personal items visible)

  • You can request removal at any time

  • We will credit your project if requested (or keep it anonymous per your preference)

5.3 Your Rights Regarding Visual Content

You have the right to:

  • Request copies of all photos and videos taken of your property

  • Request deletion of visual documentation after project completion (subject to legal retention requirements)

  • Revoke consent for marketing use at any time

  • Request blurring or removal of specific details in published photos

 

 

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures Include:

  • Encryption of sensitive data in transit and at rest

  • Secure servers and cloud storage with restricted access

  • Password protection and multi-factor authentication for employee accounts

  • Regular security audits and updates to our systems

  • Employee training on data privacy and security best practices

  • Physical security measures at our offices and for mobile devices

6.2 Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our agreements

  • Maintain warranty and service records (typically 5-10 years depending on jurisdiction)

After the retention period expires, we will securely delete or anonymize your information unless we are required by law to retain it longer.

 

 

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Right to access: Request copies of your personal information we hold

  • Right to data portability: Receive your information in a structured, commonly used format

7.2 Correction and Deletion

  • Right to correction: Request that we correct inaccurate or incomplete information

  • Right to deletion: Request that we delete your personal information (subject to legal retention requirements)

7.3 Restriction and Objection

  • Right to restrict processing: Request that we limit how we use your information

  • Right to object: Object to our processing of your information for certain purposes (e.g., marketing)

7.4 Withdraw Consent

  • Right to withdraw consent: If we process your information based on consent, you can withdraw that consent at any time

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [privacy@nuspace.com]
Phone: [Your Phone Number]
Mail: [Your Business Address]

We will respond to your request within 30 days.

 

 

8. Marketing Communications

8.1 Opt-In

We will only send you marketing communications if:

  • You have provided explicit consent

  • You have requested information about our services

  • We have a legitimate business interest (and you have not opted out)

8.2 Opt-Out

You can opt out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email

  • Replying "STOP" to text messages

  • Contacting us directly at [contact information]

  • Updating your preferences in your account settings (if applicable)

Please note: Even if you opt out of marketing communications, we will still send you transactional messages related to your service appointments, estimates, and invoices.

 

 

9. Third-Party Links and Services

Our website or communications may contain links to third-party websites, plugins, or services that are not owned or controlled by NuSpace.

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Examples of third-party services we may use include:

  • Google Maps (for location services)

  • Payment processors (e.g., Stripe, Square, PayPal)

  • Social media platforms (Facebook, Instagram, etc.)

  • Scheduling and booking platforms

  • Review platforms (Google Reviews, Yelp, etc.)

 

 

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 18, please contact us immediately at [contact information].

 

 

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request information about:

  • Categories of personal information we collect

  • Categories of sources from which we collect information

  • Business or commercial purposes for collecting information

  • Categories of third parties with whom we share information

  • Specific pieces of personal information we have collected about you

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out of Sale

We do not sell your personal information to third parties.

11.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

11.5 How to Exercise CCPA Rights

To exercise your CCPA rights, contact us at:

  • Email: [privacy@nuspace.com]

  • Phone: [Your Phone Number]

  • Online Form: [Link to request form, if available]

We will verify your identity before processing your request.

 

 

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your information based on:

  • Contract performance: To provide services you've requested

  • Consent: When you've given explicit permission

  • Legitimate interests: To operate and improve our business

  • Legal obligations: To comply with applicable laws

12.2 International Data Transfers

If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission

  • Privacy Shield certification (where applicable)

  • Adequacy decisions by the European Commission

12.3 Your GDPR Rights

In addition to the rights listed in Section 7, you have the right to lodge a complaint with your local supervisory authority.

 

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

13.1 Notification of Changes

When we make changes to this Privacy Policy:

  • We will update the "Last Updated" date at the top of this page

  • For material changes, we will notify you by:

    • Email (if you have provided an email address)

    • Prominent notice on our website

    • Other reasonable means

13.2 Your Continued Use

Your continued use of our services after we post changes to this Privacy Policy means you accept those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

 

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NuSpace General Contracting

Email: [privacy@nuspace.com]
Phone: [Your Phone Number]
Mailing Address:
[Your Business Street Address]
[City, State, ZIP Code]

Business Hours:
[Your Business Hours]

14.1 Privacy Officer

For privacy-specific inquiries, you may contact our Privacy Officer at: [Privacy Officer Name/Contact, if different from above]

 

 

15. Additional State-Specific Rights

15.1 Nevada Residents

Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information as defined under Nevada law. If you have questions, contact us at [contact information].

15.2 Virginia, Colorado, Connecticut, and Utah Residents

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you may have additional rights under your state's privacy laws, including:

  • Right to confirm whether we process your personal information

  • Right to access your personal information

  • Right to correct inaccuracies in your personal information

  • Right to delete your personal information

  • Right to obtain a copy of your personal information

To exercise these rights, contact us using the information in Section 14.

 

 

16. Consent and Acknowledgment

By using NuSpace General Contracting's services, you acknowledge that:

  1. You have read and understood this Privacy Policy

  2. You consent to the collection, use, and disclosure of your information as described

  3. You understand your rights regarding your personal information

  4. You agree to the terms outlined in this Privacy Policy

For marketing use of photos/videos: Separate written consent via our Photo/Video Release Form is required and can be revoked at any time.

 

 

17. Accessibility

We are committed to ensuring this Privacy Policy is accessible to everyone. If you have difficulty accessing this Privacy Policy or need it in an alternative format (such as large print or audio), please contact us at [contact information].

 

 

Thank you for trusting NuSpace General Contracting with your home improvement needs. We are committed to protecting your privacy and providing transparent information about our data practices.

 

 

END OF PRIVACY POLICY

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